Refund policy

At Mystic East Beauty, we strive for complete customer satisfaction as we understand the importance of quality in your skincare regimen. However, if you are not entirely satisfied with your purchase, please see our policy details below.

Returns

We currently do not accept returns or exchanges of our products to ensure hygiene and safety. All sales are final.

Sales Items

Please note that items purchased during sales or marked as final sale cannot be returned, refunded, or exchanged.

Damages and Issues

Please inspect your package upon arrival. If you receive a damaged or defective item, or if the wrong item was sent to you, please contact us within 3 days of delivery. Reach out to us at support@mysticeastbeauty.com with details of the product and the damage, accompanied by photos or videos. We will address the situation on a case-by-case basis and strive to offer a satisfactory resolution.