Shipping policy
Introduction
Thank you for choosing Mystic Perfumes! We are committed to providing you with a seamless and exceptional shopping experience, ensuring that each step from order placement to delivery is efficient, transparent, and reliable. This Shipping Policy provides you with detailed information about our order processing, shipping methods, delivery times, tracking, and support, so you know exactly what to expect from Mystic Perfumes.
ORDER PROCESSING TIME
● Prompt and Careful Processing: Our team carefully handles each order to ensure it is accurately processed and packaged with care. Following payment confirmation, orders are typically processed within 1-2 business days.
● Special Considerations: During peak seasons, holidays, or unexpected circumstances, processing times may be slightly extended due to high demand or logistics constraints. We appreciate your patience and assure you that our team works diligently to dispatch your order as soon as possible.
● Order Confirmation and Updates: You will receive an E-mail confirmation once your order is placed, and payment is verified. Should there be any delay or issue with processing, we will promptly notify you to keep you informed.
SHIPPING RATES
● Shipping Rates Across India: Mystic Perfumes is pleased to offer competitive shipping rates on all orders within India. Shipping fees and availability of free shipping may vary depending on the location, city, state, and pin code. This policy allows us to provide tailored shipping solutions while ensuring clear pricing transparency. Please check the shipping details at checkout to confirm applicable charges for your area.
● Additional Charges: In rare cases where specific delivery needs or specialized packaging may incur additional costs, we will inform you beforehand and seek your approval to ensure complete transparency.
DOMESTIC SHIPPING WITHIN INDIA
● Estimated Delivery Times: Once dispatched, orders generally reach their destination within 4 - 10 business days, depending on the destination's proximity and logistical considerations. We partner with trusted national and regional courier services to ensure timely and secure delivery across India.
● Factors Affecting Delivery Times: While we strive to meet the estimated delivery times, some factors may occasionally cause delays, including weather disruptions, public holidays, regional lockdowns, or courier capacity issues. Our team closely monitors each shipment, and we will keep you informed if any unexpected delays arise.
● Delivery to Remote Areas: We are committed to delivering to all regions within India, including remote and rural areas. However, delivery to certain locations may take slightly longer due to logistical/deliver partner challenges.
INTERNATIONAL SHIPPING
● Currently Unavailable: At present, Mystic Perfumes only ships within India and does not offer international shipping. We are, however, exploring future options for expanding our services internationally to serve our customers worldwide. If you are interested in updates on international shipping, please feel free to reach out, and we will gladly keep you informed of any future changes through notifications via E-mail or SMS.
ORDER TRACKING
● Tracking Information Upon Dispatch: For your convenience and peace of mind, we provide tracking details once your order has been dispatched. You will receive a shipping confirmation email and a WhatsApp message containing a unique tracking number.
● How to Track Your Order: You can track the status of your shipment using the tracking number on our website or directly on the carrier's tracking portal. This allows you to view real-time updates, the estimated delivery date, and the order's progress throughout the shipping journey.
● Assistance with Tracking: Should you encounter any issues accessing tracking information, please don't hesitate to reach out to our customer service team, who can assist you with order tracking and delivery inquiries.
DELIVERY ISSUES
● Lost or Damaged Shipments: In the unlikely event that your order is lost or damaged during transit, Mystic Perfumes will work swiftly to resolve the issue. We advise you to contact our customer service team immediately at support@mysticeastbeauty.com .
● Resolution Process: Upon receiving your report of a lost or damaged item, we will initiate an investigation with the delivery partner to assess the situation. Depending on the outcome, we may provide a replacement or issue a refund. We are committed to ensuring that you receive your order in perfect condition.
● Claims and Timeframes: We request that any claims related to delivery issues be reported within 48 hours of the scheduled delivery date. This enables us to take timely action and secure a satisfactory resolution.
CHANGE OF SHIPPING ADDRESS
● Requesting an Address Change: If you need to update the shipping address for an order that has not yet been processed, please contact our customer service team as soon as possible or in the settings tab of the user. We will make every effort to accommodate address changes before the order is shipped.
● Limitations on Address Modifications: Once an order has been processed and dispatched, modifying the shipping address becomes challenging, as it falls within the carrier's control. In such cases, we recommend contacting the carrier directly with your tracking number to explore possible options.
● Incorrect or Incomplete Addresses: Mystic Perfumes cannot be held liable for delays or failed deliveries due to incorrect or incomplete address information provided by the customer. We encourage you to double-check all details before confirming your order to avoid potential issues.
QUESTIONS AND CONCERNS
● Customer Support: At Mystic Perfumes, we value your satisfaction and strive to provide exceptional customer support. If you have any questions, concerns, or specific requests regarding our shipping policy, delivery times, or your order status, our dedicated team is here to assist.
● Contact Information: Please feel free to reach out to us at +91 9793262666 or via email at support@mysticeastbeauty.com . Our customer support representatives are available during business hours to address your inquiries promptly and professionally.
● Timely Resolution and Assistance: Whether you need help with tracking, delivery issues, or any other concerns, we are committed to resolving your queries swiftly and ensuring that you have a smooth and positive shopping experience with Mystic Perfumes.
